Team Leader, Case Management Services

  • Full time
  • Located in Dandenong
  • Professional development and career advancement opportunities
  • Inclusive and diverse team environment
  • wayss encourages creativity and innovative thinking
  • Salary Range $106,387 to $111,090 (SCHADS Level 6)
  • Generous salary packaging benefits up to $15,900 per annum
  • Five weeks annual leave

Working for wayss
Our people matter. Without them, we would be unable to make a meaningful impact in the lives of people facing homelessness and family violence. This is our motivation in creating wayss as a great place to work.

wayss is the largest provider of family violence, homelessness, housing and services in the South East Melbourne area.  We exist so people can live a life free from family violence and have access to safe, sustainable, and affordable housing. 

We deliver funded services and programs across the Southern Melbourne Area including the local government areas of Greater Dandenong, Frankston, Casey and Cardinia.



About the role

wayss are looking for an experienced Team Leader to lead the Case Management team of workers in the Accommodation options for Families and Women’s outreach Programs. The Team Leader will lead the teams in delivering best practice services to households receiving case managed support, including those who are experiencing homelessness or at risk of homelessness. The Team Leader will oversee daily operations, drive continuous improvement through team management and procedural enhancements as well as ensure compliance for the day-to-day operations and managing all aspects of client work delivered by the team.  

Duties include:

  • Leading and supporting the day-to-day operations of programs and service staff in line with operational guidelines, service specifications and targets, relevant risk and assessment tools, frameworks, policies and legislation.
  • Serve as the first point of escalation for any challenges within the team and ensure that resources are managed efficiently.
  • Building the capability of team members, supporting their performance and the development of practice skills through coaching and supervision
  • Providing specialist housing knowledge and expertise relevant to the delivery of services by the team.
  • Ensuring all targets, KPI’s and program deliverables are met
  • Provide reports as required
  • Lead and contribute to continuous quality improvement
  • Support and champion Rainbow Tick and Human Service Standards


About you

You will have:

  • Appropriate tertiary qualifications in Social Work or other relevant discipline.
  • Comprehensive knowledge of the homelessness service system service system including an understanding of the drivers of homelessness and the impact of the experience upon the lives of individuals and accompanying children
  • Demonstrated experience supporting the development of worker practice through coaching and supervision
  • Demonstrated experience in building positive relationships with a broad range of internal and external stakeholders that contribute to high quality service provision for clients
  • Demonstrated ability to work autonomously under limited direction
  • Demonstrated ability to lead continuous quality improvement
  • Excellent written and verbal presentation skills.

This role requires a current Driver’s Licence and valid ‘Employment’ category - Working with Children Check clearance.  The candidate will need to have successfully completed wayss pre-employment screening, a police check and identity check.


Applications
Applications close November 11th, 2024, however, may close sooner if a successful candidate is selected.
  
Please ensure you include a covering letter, outlining your experience in relation to the "About You" section in the Position Description. Enquiries about the position or copy of position description can be directed to Sean Quigley, Manager, Housing Services on seanq@wayss.org.au.
  
wayss is proud to be an inclusive and child safe organisation. 
  
wayss is an equal opportunity employer and is committed to being an organisation that embraces a culture of equality, diversity and inclusion within our workforce and approach to service delivery. We encourage people with lived experience to apply for roles at wayss. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from diverse cultural and linguistic communities, people of all ages and LGBTIQ people.  wayss is a proud Rainbow Tick accredited organisation that welcomes everyone across the LGBTIQ community.
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