Case Manager, Tenancy Plus
- Permanent Full Time Role
- Dandenong Location, conveniently close to Dandenong Market
- Enjoy flexible work arrangements to support work-life balance
- Full-Time | Dandenong Location
- Salary: $105,577 – $110,359 (SCHADS Level 5)
- Salary Packaging Benefits up to $15,900 per annum
- Hybrid Work Option – Up to 2 Days from Home Weekly
- Five Weeks Annual Leave
- Inclusive, Diverse & Supportive Team Culture
- Professional Development & Career Advancement Opportunities
wayss is the largest provider of family violence, homelessness, and housing services in South East Melbourne. We exist to help people live free from family violence and access safe, sustainable, and affordable housing.
We deliver funded programs across the Southern Melbourne region, including Greater Dandenong, Casey, and Cardinia.
About the Role
Tenancy Plus began as the Social Housing Advocacy and Support Program (SHASP), established by the Victorian Government in 2006 as an early intervention and tenancy sustainment initiative within the social housing system.
This role provides time-limited case management and advocacy to support new and at-risk renters to sustain their tenancies, prevent eviction, and reduce homelessness within the public housing system.
Key Responsibilities:
- Deliver outreach-based case management to support tenancy sustainment.
- Develop and implement client-centred support plans.
- Conduct risk assessments and safety planning using the MARAM framework.
- Empower clients through strengths-based practice.
- Collaborate with housing providers and community partners.
- Facilitate referrals to specialist services, including mental health and AOD supports.
- Advocate for clients and promote their rights, dignity and wellbeing.
- Participate in stakeholder meetings and partnership networks.
- Maintain accurate case notes, data entry and reporting requirements.
About You
You’re a passionate, client-focused professional who thrives in a dynamic and inclusive environment. You bring:
- Tertiary qualifications in Social Work, Psychology, Community Services, or a related field (Diploma level or above).
- Experience in the community services sector, with knowledge of social housing and homelessness.
- Strong understanding of case management practices and contemporary frameworks.
- Excellent interpersonal, problem-solving, and client engagement skills.
- Ability to work independently and collaboratively in a fast-paced setting.
- Knowledge of tenancy legislation and advocacy processes.
Essential Requirements:
- Current Driver’s Licence
- Valid Employment Working with Children Check
- Successful completion of pre-employment screening, including police and identity checks
Why Join wayss?
- Work in a culture that encourages creativity and innovation.
- Be part of a diverse and inclusive team that values your contribution.
- Access ongoing professional development and career growth.
- Enjoy flexible work arrangements to support work-life balance.
How to Apply
Applications close Monday 20 July 2026, but may close earlier if a suitable candidate is found.
Please include a cover letter addressing the criteria in the “About You” section.
For enquiries, contact Serena Fonseka, Team Leader on 8797 1668.
wayss is proud to be an inclusive and child safe organisation. Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and possess a valid Working with Children Check.
wayss is an equal opportunity employer and is committed to being an organisation that embraces a culture of equality, diversity and inclusion within our workforce and approach to service delivery. We encourage people with lived experience to apply for roles at wayss. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from diverse cultural and linguistic communities, people of all ages and LGBTIQ people. wayss is a proud Rainbow Tick accredited organisation that welcomes everyone across the LGBTIQ community.
Please do not use Internet Explorer 8 or earlier versions.