Housing Services Worker
- Permanent Full Time Role
- Dandenong Location, conveniently close to Dandenong Market
- Generous salary packaging benefits
- Permanent Full time
- Professional development and career advancement opportunities
- Dandenong location
- Inclusive and diverse team environment
- wayss encourages creativity and innovative thinking
- Opportunity to work from home up to 2 days per week
- Salary range $88,090 to $94,788 (SCHADS Level 4)
- Generous Salary Packaging benefits up to $15,900 per annum
- Five weeks annual leave
Working for wayss
Our people matter. Without them, we would be unable to make a meaningful impact in the lives of people facing homelessness and family violence. This is our motivation in creating wayss as a great place to work.
wayss is the largest provider of family violence, homelessness, housing and services in the South East Melbourne area. We exist so people can live a life free from family violence and have access to safe, sustainable, and affordable housing. Our vision is to be the major provider of social housing services and leading edge client support programs in the Southern Melbourne Metropolitan region.
We deliver funded services and programs across the Southern Melbourne Area including the local government areas of Greater Dandenong, Frankston, Casey and Cardinia.
As a social landlord of community housing, wayss provides a range of accommodation options for people who are at risk of homelessness or family violence.
wayss is committed to the principles of the Housing First model. We believe safe and permanent housing is the first priority for people experiencing homelessness and that tenants should be supported to sustain their housing and develop the skills of successful tenancy.
About the Role
Reporting to the Team Leader – Property Services, the Housing Services Worker is responsible for managing an allocated portfolio of properties and tenancies. This role works directly with renters—and often in collaboration with their support providers—to help them access and maintain safe, secure, and affordable housing.
Key Responsibilities:
- Manage a portfolio of permanent, transitional, and emergency housing in line with the Residential Tenancy Act 1997.
- Oversee tenancies from sign-up through to exit.
- Collaborate with renters’ support networks to sustain tenancies.
- Coordinate maintenance, repairs, and cleaning for allocated properties.
- Respond to tenancy-related complaints and communicate rights and responsibilities to renters and neighbors.
- Support renters to develop tenancy skills and sustain housing.
- Proactively manage tenancies at risk and facilitate successful housing exits.
- Reconcile rents and maintain accurate rental ledgers.
- Represent wayss at the Victorian Civil and Administrative Tribunal (VCAT).
- Maintain accurate, confidential electronic records and data.
- Perform other reasonable duties as required.
About You
You will bring:
- Experience in tenancy and property management.
- Solid knowledge of the Residential Tenancies Act.
- Understanding of community and private rental housing sectors.
- Ability to work collaboratively with diverse stakeholders to achieve positive outcomes.
- Excellent written and verbal communication skills.
- Strong interpersonal skills to engage with renters and support partners.
- Confidence in working with people from all walks of life.
- Experience representing an organisation in formal settings (e.g., VCAT).
- Proficiency in Microsoft Office and tenancy management systems.
Requirements:
- Current Driver’s Licence.
- Valid Working with Children Check.
- Successful completion of wayss pre-employment screening and police check.
Applications
Applications close 2 February 2026, however, may close sooner if a successful candidate is selected.
Please ensure you include a covering letter, outlining your experience in relation to the Äbout You". Enquiries about the position can be directed to Angelika Juraschek, Team Leader Property Services on (03) 8797 1630.
wayss is proud to be an inclusive and child safe organisation.
wayss is an equal opportunity employer and is committed to being an organisation that embraces a culture of equality, diversity and inclusion within our workforce and approach to service delivery. We encourage people with lived experience to apply for roles at wayss. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from diverse cultural and linguistic communities, people of all ages and LGBTIQ people. wayss is a proud Rainbow Tick accredited organisation that welcomes everyone across the LGBTIQ community.
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